Company phrase
By education, I am a technologist and economist in the agricultural sector. I got to a gas station purely by accident and tried working in many gas station networks. I have been working here for more than five years.
Officially, the position of a gas tanker is called the "Junior Operator of the gas station." There is, accordingly, the “senior operator” - this is the cashier.
We, refuellers, are the first to meet the client, and it depends on us in many ways what opinion the guest will have about the network as a whole. Therefore, everyone needs to find an approach, and for this it is very important to be patient and balanced. With technology, everything is easier than with people.
“Welcome to SOCAR” - our traditional obligatory greeting of customers. After it, we suggest refueling in a car. We also offer to wash the glass, then we say the column number, and the client goes to pay for the purchase at the cash desk. Further - the technical part - we fill in gasoline.
Attention gasoline!
On the hatch of the fuel tank of the car it is always written which engine it has - diesel or gasoline. It is necessary to pay attention to this. It happens that a client has two cars using different types of fuel, he confuses and orders gasoline when a diesel is needed. If you fill in the wrong type of fuel and start the car, the breakdown is guaranteed, repairs will be expensive, and the responsibility will be on the junior operator.
A shift employs 4 people. Each is responsible for its row with three fuel dispensers. If one needs to leave for a minute, the other controls its flow of cars. Two operators work at night.
Sometimes customers are completely not attentive: the gun has not yet been removed from the neck of the tank, and the driver is sharply moved away, the hose is stretched to the limit and can even come off. Such cases occurred often, even twice per shift. Customer is responsible for obvious reasons.
My schedule: two working days, a night shift and three days off. The shift is 12 hours.
Fire safety
We are forbidden to use mobile phones near the column. This is not just a rule of discipline, but a fire safety standard. Theoretically, radio waves or a spark from a telephone can create a fire hazard. If you need to call, we’ll leave or do it during the lunch break. By and large, customers also have to comply with this.
According to the rules, it is forbidden to fill fuel in plastic and glass containers, only in a car tank or metal canisters.
The gas tank in cars is about five liters more than indicated in the data sheet. If you pour gasoline at the very neck, and then hand the check to the client, some say that they were deceived. There were cases when it was necessary to drain the fuel and measure its volume with a certified measuring device, in order to prove to the client how many liters of fuel the fuel tank of his car really contains. Although, according to safety rules and internal instructions, pistols are forbidden to refuel a full tank just below the neck - this is dangerous, especially in hot weather, when the fuel expands in volume under the influence of high temperature.
Charter
Younger operators are not accepted during working hours to be in the territory of the store and cafe refueling. For us, there is a separate room where you can change clothes, make a five-minute break or drink coffee. It turns out that we spend 12 hours on our feet. Perhaps this is the most difficult thing in the profession. Winter is even harder because of the weather.
About the corporate form. In the heat, the jacket is simply taken off, in winter the trousers are changed to warm ones, and a jacket is given to the jacket. Regardless of the season, it is imperative to work with gloves - gasoline contact with the skin is very undesirable. Some customers do not allow to refuel their car, insist that they do it themselves, they say, supposedly pimples of our gloves leave marks on their car.
Hatches are visible on the pavement near the columns. These are the exits from the underground tank where the fuel is located. When you need to do a cleaning so that there is no rust in the tank, or measure the remaining fuel - you can’t do without a respirator.
We encounter drunk drivers mainly on night shifts, in the morning. We have no right to refuel them, we can even call the police. Two young guys drove in a Mercedes coupe last month. The driver seemed to be sober, but the passenger was tipsy. They flew “whistling” to a gas station and also flew out, but at the nearest traffic intersection they did not fit into the turn and drove into a pole at high speed.
"Refueling" is not born
No special training is required for this work. Suitable for any sane adult. Upon admission to work, he is instructed, there are a couple of days of internship. Since I have been working for a long time, a novice can be attached to me to help him master all the nuances. The selection criterion is everything related to security: to be a citizen of Ukraine, not have a criminal record and life-threatening medical contraindications, for example, problems with the lungs or respiratory system. Smoking does not matter.
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